Loose Ends Privacy Policy

Introduction

This Privacy Policy explains how Loose Ends (“the game”), an arrow puzzle published by Cortexlumora Private Limited (“we”, “us”, or “our”), handles your information. In short: your progress stays on your device, we don’t ask you to create an account, and the only third parties involved are the services that process in-app purchases and show ads.

Information Stored on Your Device

Your level and the hints you have collected are stored only on your device so the game remembers them. We don’t receive this information. It is removed when you delete the game.

Accounts

Loose Ends has no accounts or sign-in. We don’t ask for your name, email address, contacts, photos or location.

In-App Purchases

You can buy packs of hints. Payment is handled entirely by Google Play or the App Store; we never see your payment details.

To deliver what you bought, the game uses RevenueCat, a purchase processing service. RevenueCat receives the purchase receipt from the store, an anonymous identifier created by the game, and basic device information such as the app version and the store country. It does not receive your name or contact details. See RevenueCat’s Privacy Policy.

Advertising

Loose Ends is free to play and is supported by ads provided by Google AdMob. The only ads are video ads you choose to watch for a reward, such as a free hint or an extra heart. The game never shows an ad on its own: there are no banner ads and no ads between levels.

To show and measure ads, Google may collect information such as your device’s IP address, device type and operating system, approximate location derived from the IP address, and how you interact with the ad. On Android, Google may also use your device’s advertising ID, which you can reset or delete in your device settings. On iPhone and iPad, the game does not ask for permission to track you across other apps and websites, so it does not share your device’s advertising identifier.

If you are in the European Economic Area, the United Kingdom or Switzerland, the game asks for your consent through Google’s consent form before ads are requested, and you can change your choice at any time with the Privacy settings link at the bottom of the game screen. Learn more in Google’s Privacy Policy and how Google uses information from apps that use its services.

App Stores

Google and Apple may collect information about app downloads, purchases and crashes as described in Google’s Privacy Policy and Apple’s Privacy Policy. If you choose to share crash reports or diagnostics with app developers in your device settings, we may receive anonymised reports.

How We Use Information

Information processed through the services above is used only to deliver your purchases, show ads, fix problems and keep the game running. We don’t sell personal information.

Your Choices and Rights

• Reward videos are optional; you never have to watch one to keep playing.
• In the EEA, the UK and Switzerland you can change your ad consent with the Privacy settings link at the bottom of the game screen.
• On Android you can reset or delete your advertising ID in your device settings.
• Deleting the game removes everything it stored on your device.
• Depending on where you live, you may have the right to access, correct or delete personal information held about you. Since we don’t hold your progress or identity, most requests are best made to the services named above; we’re happy to help if you contact us.

Children’s Privacy

Loose Ends is a general-audience game and is not directed at children under 13. We don’t knowingly collect personal information from children. If you believe a child has provided personal information through the game, please contact us and we will help remove it.

Changes to This Policy

If a future version of Loose Ends changes how information is handled, for example by adding cloud saves or accounts, we will update this page and its revision date before that version is released.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].

Cortexlumora Private Limited
759/Sree Gururaya Mansion, 3rd Floor
8th Main Road, J P Nagar
Bangalore South, Karnataka 560078, India